A subject matter expert, often abbreviated to SME, is a key role in any ERP implementation, providing functional expertise to represent the needs of the HR, Finance or Procurement teams to the consultants configuring the new system. A subject matter expert needs to know enough about the ERP implementation journey to understand their role and the importance of their contribution at key stages. The Subject Matter Expert course covers this and more.
Required Skills
Adaptability
Continually improve and set high standards for service provision. Is flexible in accepting and evolving to change. Learns and adapts quickly to new skills including innovation and digitalisation of services to support improved outcomes
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Data Use
Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
ERP Implementation
Understands the ERP implementation lifecycle and the activities in each stage. Knows the main risks in an ERP implementation and how to mitigate these.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
ERP Management
Manage the ERP successfully to meet the needs of the organisation. Maintains an excellent working relationship with HR and Finance leadership teams. Meets service level agreements for support. Manages system updates effectively. Delivers continuous improvement.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Project Management
Plan and manage a project effectively, understanding dependencies and risks. Maintains good relationships with stakeholders and able to manage the project team effectively to deliver on time to budget.
Required Skill Level
Awareness: Has a basic knowledge and capability to apply the skills with some or limited support and guidance.
Training
The Subject Matter Expert course is available now.