The product owner is responsible for ensuring that the system is meeting the needs of the organisation. They decide on upgrades and requests for enhancements. Depending on the size and complexity of the organisation, there may be a product owner for each module of the ERP and another one with overall responsibility for the whole system. There is a specific course for ERP Product Owners covering their role and what they need to know.
Required Skills
Communications
Striving for customer excellence through collaborating with others, showing excellent communication skills, showing care, empathy, inclusivity, understanding and acting on customer needs.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
Leadership
Leading people and managing resources whilst overseeing and supporting operational teams. Leading effectively involves understanding the whole system, its complexity and interdependencies and how to maximise this understanding to lead the delivery of a quality service with a view on the future and vision.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
Data Use
Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Supplier Management
Develops and maintains relationships with suppliers, and to ensure that the organisation receives value for its money, tracks and analyses the suppliers’ performance, ensuring key performance metrics are agreed and met and continuous improvement is embedded.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
ERP Implementation
Understands the ERP implementation lifecycle and the activities in each stage. Knows the main risks in an ERP implementation and how to mitigate these.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
ERP Management
Manage the ERP successfully to meet the needs of the organisation. Maintains an excellent working relationship with HR and Finance leadership teams. Meets service level agreements for support. Manages system updates effectively. Delivers continuous improvement.
Required Skill Level
Expert: Considered an expert or a role model who consistently demonstrates the skills applying them across a diverse range of new and complex scenarios.
Project Management
Plan and manage a project effectively, understanding dependencies and risks. Maintains good relationships with stakeholders and able to manage the project team effectively to deliver on time to budget.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.