As expected, a Junior Functional Lead will be someone new to the work and will probably be working under the supervision of a Functional Lead or Senior Functional Lead. The technical skills needed to understand how the ERP works are best learnt from the ERP provider or a suitable specialist training provider.
Required Skills
Communications
Striving for customer excellence through collaborating with others, showing excellent communication skills, showing care, empathy, inclusivity, understanding and acting on customer needs.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Data Use
Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Delivery
Manages demand and resource, ensuring attention to detail and stakeholder needs are met. Taking decisions in complex environments in a timely manner balancing the risks of decision making at pace with available data and potential impacts.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
ERP Implementation
Understands the ERP implementation lifecycle and the activities in each stage. Knows the main risks in an ERP implementation and how to mitigate these.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
ERP Management
Manage the ERP successfully to meet the needs of the organisation. Maintains an excellent working relationship with HR and Finance leadership teams. Meets service level agreements for support. Manages system updates effectively. Delivers continuous improvement.
Required Skill Level
Awareness: Has a basic knowledge and capability to apply the skills with some or limited support and guidance.e of settings.
Project Management
Plan and manage a project effectively, understanding dependencies and risks. Maintains good relationships with stakeholders and able to manage the project team effectively to deliver on time to budget.
Required Skill Level
Awareness: Has a basic knowledge and capability to apply the skills with some or limited support and guidance.
ERP Configuration
This skill requires technical knowledge of how to configure the ERP to achieve the required business capability. This needs to be complemented by business knowledge of the functional area. It also requires the experience and people skills to advice customers with confidence and sensitivity.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.