Implementing an ERP in a smaller organisation, or upgrading an existing ERP, can be delivered successfully by an experienced Project Manager. This role will benefit from a practitioner-level qualification in project management, or equivalent. The ERP Implementation for Programme Managers will cover all the ERP-specific knowledge to enable them to lead the client-side project team in an ERP implementation.
Required Skills
Communications
Striving for customer excellence through collaborating with others, showing excellent communication skills, showing care, empathy, inclusivity, understanding and acting on customer needs.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Leadership
Leading people and managing resources whilst overseeing and supporting operational teams. Leading effectively involves understanding the whole system, its complexity and interdependencies and how to maximise this understanding to lead the delivery of a quality service with a view on the future and vision.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Data Use
Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Delivery
Manages demand and resource, ensuring attention to detail and stakeholder needs are met. Taking decisions in complex environments in a timely manner balancing the risks of decision making at pace with available data and potential impacts.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
ERP Implementation
Understands the ERP implementation lifecycle and the activities in each stage. Knows the main risks in an ERP implementation and how to mitigate these.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
Project Management
Plan and manage a project effectively, understanding dependencies and risks. Maintains good relationships with stakeholders and able to manage the project team effectively to deliver on time to budget.
Required Skill Level
Expert: Considered an expert or a role model who consistently demonstrates the skills applying them across a diverse range of new and complex scenarios.
ERP Configuration
This skill requires technical knowledge of how to configure the ERP to achieve the required business capability. This needs to be complemented by business knowledge of the functional area. It also requires the experience and people skills to advice customers with confidence and sensitivity.
Required Skill Level
Awareness: Has a basic knowledge and capability to apply the skills with some or limited support and guidance.