ERP implementations are typically considered programmes because they include a significant about of business change. They are often called transformation programmes. In the jargon, projects will deliver a capability (a new system) while programmes will include the new policies, processes, operating models and associated business change. Each of these elements could be managed as a project within the overall programme. The ERP Implementation for Programme Managers is perfect for experienced programme managers who are new to ERP transformation programmes.
Required Skills
Communications
Striving for customer excellence through collaborating with others, showing excellent communication skills, showing care, empathy, inclusivity, understanding and acting on customer needs.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Leadership
Leading people and managing resources whilst overseeing and supporting operational teams. Leading effectively involves understanding the whole system, its complexity and interdependencies and how to maximise this understanding to lead the delivery of a quality service with a view on the future and vision.
Required Skill Level
Expert: Considered an expert or a role model who consistently demonstrates the skills applying them across a diverse range of new and complex scenarios.
Data Use
Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Delivery
Manages demand and resource, ensuring attention to detail and stakeholder needs are met. Taking decisions in complex environments in a timely manner balancing the risks of decision making at pace with available data and potential impacts.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
ERP Implementation
Understands the ERP implementation lifecycle and the activities in each stage. Knows the main risks in an ERP implementation and how to mitigate these.
Required Skill Level
Expert: Considered an expert or a role model who consistently demonstrates the skills applying them across a diverse range of new and complex scenarios.
Project Management
Plan and manage a project effectively, understanding dependencies and risks. Maintains good relationships with stakeholders and able to manage the project team effectively to deliver on time to budget.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
Programme Management
A programme is not just a bigger project. A project will give an organisation a new capability, while a programme combines several projects to transform an organisation, putting new capabilities into practice. Programme management requires strategic thinking and working with senior leaders.
Required Skill Level
Expert: Considered an expert or a role model who consistently demonstrates the skills applying them across a diverse range of new and complex scenarios.
ERP Configuration
This skill requires technical knowledge of how to configure the ERP to achieve the required business capability. This needs to be complemented by business knowledge of the functional area. It also requires the experience and people skills to advice customers with confidence and sensitivity.
Required Skill Level
Awareness: Has a basic knowledge and capability to apply the skills with some or limited support and guidance.