Effective change management begins before the contract begins and continues long after the system goes live. It goes beyond simply providing online training courses and guides to using the new system. It’s important to follow up to track adoption and sentiment, and to address issues and blockers. The business case for the ERP is often based in part on people adopting new, more efficient processes. If this doesn’t happen, the looked-for benefits will not be achieved.
Required Skills
Communications
Striving for customer excellence through collaborating with others, showing excellent communication skills, showing care, empathy, inclusivity, understanding and acting on customer needs.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
Leadership
Leading people and managing resources whilst overseeing and supporting operational teams. Leading effectively involves understanding the whole system, its complexity and interdependencies and how to maximise this understanding to lead the delivery of a quality service with a view on the future and vision.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
Delivery
Manages demand and resource, ensuring attention to detail and stakeholder needs are met. Taking decisions in complex environments in a timely manner balancing the risks of decision making at pace with available data and potential impacts.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.
Project Management
Plan and manage a project effectively, understanding dependencies and risks. Maintains good relationships with stakeholders and able to manage the project team effectively to deliver on time to budget.
Required Skill Level
Practitioner: Has an in-depth knowledge and understanding of the skills, applying them across the majority of complex work areas.
ERP Implementation
Understands the ERP implementation lifecycle and the activities in each stage. Knows the main risks in an ERP implementation and how to mitigate these.
Required Skill Level
Working: Actively applies knowledge and skills across a broad range of settings.